Privacy Policy

1. Who We Are

TopQore is a trading name operated from The Netherlands. We provide Microsoft System Center consultancy, training, and managed services to enterprise clients worldwide. For the purposes of data protection law, we are the data controller for personal data collected through this website.

Contact for privacy matters: contact@topqore.com

2. What Data We Collect

We collect personal data only when you actively provide it to us, or when it is necessary to deliver services you have requested. This includes:

• Contact information: Name, email address, company name, when you submit our contact form or email us directly
• Service enquiry data: Information you provide about your infrastructure environment when requesting a quote or consultancy engagement
• Training registration data: Name, email, organisation, and payment information when booking training courses or certification exams
• Website usage data: IP address, browser type, pages visited, and session duration — collected via server logs and analytics tools

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide the services or information you have requested
• Administer training course bookings and certification examinations
• Send service-related communications (invoices, booking confirmations, project updates)
• Improve our website and services based on usage patterns
• Comply with legal and regulatory obligations

We do not use your data for automated decision-making or profiling. We do not sell or rent your data to third parties.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: Processing necessary to deliver services you have contracted with us
• Legitimate interests: Responding to enquiries, improving our services, and operating our business
• Legal obligation: Compliance with tax, accounting, and other regulatory requirements
• Consent: Where we have explicitly asked for and received your consent (e.g., marketing emails)

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting, or reporting requirements.

• Contact enquiry data: 24 months from last contact
• Client project data: 7 years (Dutch accounting law requirement)
• Training records and certification data: Indefinitely (to support certification verification)
• Website analytics data: 14 months

6. Data Sharing

We share your personal data with third parties only where necessary:

• Service providers: Hosting providers, payment processors, and email service providers who process data on our behalf under appropriate data processing agreements
• Legal requirements: Where required by law, court order, or regulatory authority
• Business transfers: In the event of a merger, acquisition, or sale of business assets

All third-party service providers are required to protect your data in accordance with applicable data protection law.

7. International Transfers

TopQore operates globally and may transfer personal data to countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restriction: Request that we limit how we process your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at contact@topqore.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

9. Cookies

This website uses cookies to improve your browsing experience and to collect anonymous usage statistics. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: To understand how visitors use our site (anonymised data only)

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (HTTPS), access controls, and regular security reviews.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact:

TopQore
The Netherlands
Email: contact@topqore.com