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SCOM Knowledge
Partnership
Get Professional Help for Your SCOM Environment
The Knowledge Partnership gives your IT team direct, on-demand access to TopQore's elite SCOM engineers via a fixed monthly retainer. Whether you need troubleshooting support, configuration guidance, or architecture advice — our architects are ready to engage.
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Engagement Scope
✓ What's Included
- SCOM configuration troubleshooting & tuning
- Management Pack advice & optimization
- Alert rule design and noise reduction guidance
- Performance tuning recommendations
- Architecture advice for new deployments
- Upgrade planning and guidance
- SQL database maintenance advice
- Agent health and connectivity support
- Dashboard and reporting guidance
- Q&A sessions with senior architects
- Documentation and knowledge transfer
✗ What's NOT Included
- Full SCOM migrations or upgrade execution (separate engagement)
- On-site visits (remote only at this tier)
- Infrastructure work outside SCOM/System Center
- 24/7 emergency on-call response
- Rollover of unused hours to next month
- Active incident response beyond business hours
Important: The Knowledge Partnership requires a completed SCOM Health Check prior to engagement. This ensures our architects have full visibility into your environment and can provide targeted, effective support from day one.
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Monthly Retainer Options
Choose the level that matches your support requirements. All pricing excludes VAT.
Ideal for teams with a stable SCOM environment needing occasional expert guidance and sanity checking.
[ SELECT_LEVEL_1 ]Hours do not roll over month to month
For teams actively managing complex SCOM environments who need deeper, more frequent engineering support.
[ SELECT_LEVEL_2 ]Hours do not roll over month to month
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Before You Start
SCOM Health Check Required: All Knowledge Partnership engagements begin with a SCOM Health Check. This is not optional — it ensures our architects have a complete, accurate picture of your environment and can provide relevant, targeted support from the first session.
Hours Do Not Roll Over: Monthly hours are use-it-or-lose-it. We recommend scheduling regular check-in sessions or submitting questions throughout the month to make the most of your retainer.
Remote Delivery: All Knowledge Partnership support is delivered remotely via secure video call and screen sharing. On-site engagements are available as a separate service.
Ready to get started? Contact us directly at:
contact@topqore.com